Resource Label Group, LLC is a full-service label company providing custom label design and printing for a wide range of industries. In addition to complete label printing capabilities, our label company offers specialty label customizations. Our experienced team walks you through the label process and ensures you get the right designs, materials, and printing methods for your label. Resource Label Group provides the services, solutions and reach expected from a national company, with the dedication and touch of a local partner to create labels — and impressions — that last.

Resource Label Group is seeking a seasoned Enterprise Director of Quality to lead a comprehensive overhaul and redeployment of our Quality Management System (QMS) across all commercial print manufacturing sites. The ideal candidate is a leading practice driven quality leader with deep expertise in print production, regulatory compliance, and enterprise-wide quality reporting. This role will be responsible for redefining and executing a robust QMS framework, driving continuous improvement initiatives, and ensuring consistent quality standards across diverse plant environments. The enterprise Director of Quality also manages two key functional channels: Compliance & Internal Audit and Regulatory activities. The enterprise quality group supports plants in safeguarding certifications, managing risk, and keeping pace with evolving industry regulations. This position’s objective will be to create a culture of quality excellence, train and coach site-level teams, and publish actionable performance metrics that inform leadership decisions and drive operational improvements.

QMS Revamp & Deployment

• Lead the redesign, documentation, and rollout of a unified QMS tailored to high-volume print manufacturing, ensuring alignment with ISO 9001 / ISO13485 (or equivalent) and other relevant standards.
• Develop and maintain Standard Operating Procedures (SOPs), work instructions, and process maps for critical print workflows (prepress, press, post-press).
• Coordinate with IT and operations teams to implement or upgrade quality management systems (e.g., document control, non-conformance tracking, CAPA modules).
• Establish clear project plans, milestones, and change-management strategies to achieve timely QMS deployment at all plant sites.

Enterprise Reporting & Analytics

• Design and publish a centralized quality dashboard that aggregates key metrics (e.g., defect rates, scrap percentages, customer complaints, corrective action timelines) from all plant sites on a regular cadence (real-time, weekly, monthly, quarterly).
• Partner with site Quality Managers and Analysts to standardize data collection methods, ensure data integrity, and automate reporting wherever possible.
• Present enterprise quality performance summaries to Operations Leadership, highlighting trends, root-cause analyses, and strategic recommendations.
• Monitor scorecards for each plant, drive accountability for quality targets, and recognize high-performing sites.

Site-Level Quality Performance & Training

• Develop and roll out a training curriculum for site Quality Managers, press operators, and front-line supervisors covering QMS processes, statistical process control (SPC), root-cause analysis, and corrective/preventive actions (CAPA).
• Conduct periodic audits (virtual or on-site) to assess adherence to QMS processes, identify gaps, and coach site teams on best practices.
• Facilitate cross-site “quality forums” to share lessons learned, standardize successful practices, and foster a continuous improvement mindset.
• Implement a structured program for site-level performance reviews, including metrics-driven scorecards.

Print Manufacturing–Specific Responsibilities

• Oversee pressroom quality standards, including color management registration accuracy, and substrate handling protocols.
• Collaborate with Engineering, CI, and Maintenance teams to track and minimize machine downtimes, ensuring preventive maintenance schedules align with quality goals.
• Drive initiatives to reduce waste (paper, ink, plates) through process optimization, standardized material specifications, and lean-printing techniques (e.g., make-ready reductions, quick changeover).
• Validate and optimize prepress processes to minimize press-side defects and rework.
• Manage supplier quality for consumables (inks, substrates, plates), including supplier audits, incoming inspection criteria, and corrective action follow-up.

Compliance & Internal Audit (Channel Oversight)

• Lead a dedicated Compliance & Internal Audit team responsible for conducting planned internal audits (site, process, and system audits) to verify QMS conformance and identify nonconformities.
• Ensure audit findings are documented, root causes are addressed, and corrective/preventive actions are tracked to closure in a timely manner.
• Oversee development and maintenance of all quality records, ensuring document control practices meet audit and certification requirements.
• Coordinate with plant-level Quality Coordinators to prepare for external audits (e.g., ISO recertification, customer-specific audits) and drive successful outcomes.
• Establish a risk-based audit schedule, leveraging risk assessments and previous audit results to prioritize focus areas.

Regulatory Affairs & Certifications (Channel Oversight)

• Manage Regulatory activities that monitor relevant industry and environmental regulations and impact print operations.
• Ensure timely updates to QMS documentation and training materials in response to new or changing regulations.
• Maintain and renew all necessary certifications (e.g., ISO 9001, ISO 13485, Food Contact SQF) and ensure ongoing compliance through annual reviews and gap assessments.
• Liaise with Environmental Health & Safety (EHS) and Legal teams to address regulatory findings or customer audit observations, driving prompt resolution.
• Serve as the primary informed owner for regulatory agencies, customers’ compliance teams, and external certification bodies.

Continuous Improvement & Customer Focus

• Champion root-cause analysis methodologies (e.g., Fishbone, Five Whys) to address chronic quality issues and drive sustainable corrective actions.
• Collaborate with Sales and Customer Service to analyze customer complaints, returns, and feedback data, translating findings into targeted improvement projects.
• Implement a closed-loop feedback system that ensures lessons learned from customer issues are incorporated back into process revisions and training.
• Sponsor Lean or Six Sigma projects focused on reducing variability, minimizing cycle times, and improving first-pass yield across print lines.

Leadership & Cross-Functional Collaboration

• Directly manage two functional teams—Compliance & Internal Audit and Regulatory Affairs—providing coaching, performance reviews, and professional development plans.
• Partner with Plant General Managers, Production Leaders, and Maintenance Supervisors to align quality objectives with production targets and financial goals.
• Provide enterprise quality insight to Operations on strategic decisions related to capacity planning, capital investments, and technology upgrades (e.g., automated inspection systems, camera-based defect detection).
• Cultivate a quality-first culture by communicating vision, recognizing achievements, and modeling matrix accountability at all levels.

• Bachelor’s degree in Engineering, Quality Management, Manufacturing, or a related technical discipline; Master’s degree preferred.

• Minimum of 10 years of progressive quality leadership experience in high-volume print manufacturing or a closely related industry.

• Demonstrated expertise in designing, documenting, and deploying a unified QMS (ISO 9001, ISO 13485 or equivalent) across multiple sites, including development of SOPs, work instructions, and process maps for prepress, press, and post-press workflows.

• Proven track record implementing or upgrading quality management software (document control, non-conformance tracking, CAPA systems) in collaboration with IT and Operations teams.

• Strong analytics capability: experience building and maintaining enterprise-level quality dashboards (Power BI, Tableau, or Excel equivalent) that consolidate defect rates, scrap percentages, customer complaints, and CAPA timelines.

• Deep knowledge of print-specific quality standards, including color management, registration tolerances, substrate handling, and prepress validation to minimize press-side defects.

• Hands-on experience leading compliance and internal audit programs (site, process, system audits) with a risk-based audit schedule, root-cause analysis with timely closure.

• Familiarity with regulatory requirements affecting print operations and demonstrated success maintaining certifications, including gap assessments and audit preparation.

• Proven ability to develop and deliver training on QMS processes, root-cause analysis, and CAPA for site Quality Managers, press operators, and supervisors.

• Expertise in continuous improvement methodologies (Lean, Six Sigma) with a history of sponsoring or leading projects that reduce variability, minimize waste (paper, ink, plates), and improve first-pass yield.

• Exceptional leadership skills: experience managing multiple functional teams (Compliance & Internal Audit, Regulatory Affairs), coaching direct reports, conducting performance reviews, and driving a quality-first culture across independent sites.

• Excellent communication and stakeholder management skills, with demonstrated ability to present enterprise quality performance summaries and strategic recommendations to Executive Leadership and cross-functional teams.

• Strong project management capabilities: ability to establish clear project plans, milestones, and change-management strategies to ensure on-time QMS deployment and continuous improvement initiatives.

• Willingness and ability to travel up to 50% for on-site audits, training, and cross-site quality forums.

Why Work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision Coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization

We believe in rewarding our employees with performance-based salary increases Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f