Resource Label Group, LLC is a full-service label company providing custom label design and printing for a wide range of industries. In addition to complete label printing capabilities, our label company offers specialty label customizations. Our experienced team walks you through the label process and ensures you get the right designs, materials, and printing methods for your label. Resource Label Group provides the services, solutions and reach expected from a national company, with the dedication and touch of a local partner to create labels — and impressions — that last.

Are you passionate about building powerful business relationships? Do you thrive in a fast-paced, customer-centric environment where your impact is felt across the organization? RLG is looking for a Strategic Account Manager to lead and nurture strategic client relationships and drive meaningful business growth.

As a Strategic Account Manager, you’ll serve as the primary point of contact and trusted advisor for RLG’s top-tier customers. You'll partner with cross-functional teams to deliver world-class service, ensure long-term success, and identify opportunities to grow strategic accounts. This role is critical to deepening customer loyalty and advancing our growth strategy.

• Manage and grow a portfolio of high-value, highly complex strategic customer accounts. Liaison between estimating, art, order management.
• Serve as the voice of the customer internally, advocating for client priorities and aligning with internal teams (Production, QA, Scheduling, Finance).
• Ensure projects are delivered on time, within scope and budget, and delivers the intended project goals by managing resource time allocation and efforts.
• Work with stakeholders to identify and schedule project deliverables, milestones, and required tasks.
• Collaborate with commercial stakeholders to lead regular client meetings, business reviews, and performance discussions.
• Analyze account performance data and deliver insights that drive results.
• Solve problems with speed and precision, ensuring timely resolution of client needs.
• Build long-term, value-driven relationships with key stakeholders and decision-makers.

• 5+ years of experience in account management or customer success, preferably in manufacturing and/or B2B environments.
• A proven track record of growing and retaining strategic client relationships.
• Exceptional communication, presentation, and relationship-building skills.
• Strong business acumen and analytical thinking.
• Comfort working cross-functionally in a fast-paced, customer-first environment.
• Experience leading executive meetings and managing complex customer expectations.
• Proficiency with CRM tools and Microsoft Office (Excel, PowerPoint, Outlook).

Why Work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision Coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization

We believe in rewarding our employees with performance-based salary increases Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f