Quality Assurance (QA) Lead
Boulder, CO
About Us
At StickerGiant, every sticker has a story. We are a Boulder, Colorado-based eCommerce company that makes custom stickers and product labels for small businesses and organizations. Founded over 20 years ago, StickerGiant pioneered online sticker sales and continues to set the industry standard. Our mission is simple: deliver high-quality products, fast service, and unparalleled customer service. We are guided by our core values: Customer Focus, Growth Mindset, Execution, Trust, and Accountability. We celebrate diversity in all its forms, creating an inclusive environment where everyone thrives. Join us in turning creativity into reality, one sticker at a time! StickerGiant is proudly backed by Ares Management, a top private equity firm.
Role Overview
The QA Lead is responsible for overseeing quality assurance processes to ensure that products and services meet established standards of quality, including reliability, usability, and performance. The QA Lead will supervise QA team members, coordinate testing and inspection processes, support continuous improvement initiatives, and act as the main point of contact for quality-related issues across departments
What You’ll Do
- Lead and mentor the QA team, providing guidance and training as needed.
- Develop, implement, and maintain quality assurance protocols and procedures.
- Coordinate product inspections, audits, and quality checks to ensure compliance with internal standards and customer requirements.
- Investigate quality issues, perform root cause analysis, and implement corrective and preventive actions (CAPA).
- Maintain and analyze quality data to identify trends and areas for improvement.
- Collaborate with cross-functional teams including Production, Engineering, and Customer Service to resolve quality concerns.
- Ensure all documentation related to QA processes is accurate, up to date, and audit ready.
- Assist in regulatory compliance and certification processes as applicable.
- Support new product launches by establishing quality standards and testing procedures.
- Promote a culture of quality, accountability, and continuous improvement.
- Work on the line as needed and follow supervisor's direction.
What You Bring
- High school diploma or equivalent required.
- Minimum [3–5] years of experience in a quality assurance role,
- Strong understanding of quality control standards, methodologies, and tools (e.g., 5 Whys, Fishbone Diagram, 8D, etc.).
- Experience with quality systems, audits, and industry-specific standards.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Basic computer skills; familiarity with Microsoft Office and quality tracking tools.
Additional Qualifications and Skills
- Quality-related certification (e.g., Six Sigma, ISO Auditor) is a plus.
- Experience in a manufacturing or production environment.
Position Schedule
- Full-time, non-exempt position
- Some voluntary overtime available
Physical Requirements
- Duties require standing (except breaks and lunch) throughout working shift for 8 to 12 hours
- Ability to use hands and fingers to operate office equipment (e.g., keyboard, mouse, phone)
- Able to lift 10 lbs. continuously and occasionally lift and/or move up to 45 lbs.
- Able to lift up to and above 50 lbs. with machine assistance
- Frequent walking, grasping, gripping, and fine hand manipulation
- Visual acuity at short distances - able to detect variances in orders and cut marks
- Occasional climbing, stooping, bending and overhead reaching
Why StickerGiant?
- Health, dental, and vision offered at reduced rates.
- High-deductible health plan enrollees will receive an annual company contribution towards your HSA
- Life insurance and short-term disability insurance covered at 100%
- Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance
- Paid Time Off: 2 weeks vacation + holidays + floating holidays + sick days
- Employee Assistance Program
- Paid Leave: Paid parental leave for employees who qualify for FMLA
- 401(k): StickerGiant contributes 5% as follows: a guaranteed 3% contribution + additional match up to 2% of your contribution
- Professional Growth: Opportunities for certifications, conferences, and tailored career development plans.
- Compensation Range: $22 - $25/hr
- This range reflects the base pay we reasonably expect to offer for this role. Final compensation will be determined based on experience, skills, and internal equity.
- Annual Bonus: Eligible for an annual bonus, which is discretionary and based on company performance.
Ready to make an impact?
Join our team and be part of a company that is redefining the eCommerce industry—one sticker at a time.
We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive, and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the People+Culture team.
Applications will be accepted through: 5/20/2025