Resource Label Group, Inc

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Customer Service Representative

Job Locations US-NY-Buffalo
ID 2025-2560
Category
Customer Service/Support
Position Type
Regular Full-Time
Minimum Salary (Postable)
USD $19.00/Hr.
Location Name:
Gintzler International - NY

Overview

Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.
The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports to the Customer Service Manager.
 
Pay Rate: $19.00/hour
Schedule: Monday through Friday, 8:00AM-4:30PM, with occasional overtime

Responsibilities

  • Speaks directly with internal and external customers collecting customer information and product specifications.

  • Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.

  • Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.

  • Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.

  • Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.

  • Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.

  • Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.

  • Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.

     

 

Key Characteristics we are looking for:

  • Adaptability: Able to adapt efficiently and effectively to changes in the work environment, demands, and priorities
  • Prioritization Skills: Able to effectively prioritize tasks and workload in order to ensure customer needs are fulfilled 
  • Organization Skills: Able to follow policies and procedures to complete tasks in a timely manner, manage time effectively, utilize resources wisely, and keep workstation clean
  • Dependability and Reliability: Able to follow instructions, respond to management direction, keep commitments, is punctual and on time, and is able to take responsibility and have accountability for own actions
  • Problem Solving: Identifies and escalates problems in a timely manner; Gathers and communicates information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Initiative: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
  • Customer Focus: Recognizes potential customer problems, escalates, and solicits help when needed; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Conflict Management: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Teamwork and Collaboration: Acts as a team player that balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications

 
  • At least one to two years related experience and/or training; or equivalent combination of education and experience. 3 or more years of customer service experience is a plus.
  • Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
  • Proficient in Microsoft Office, especially Outlook and Excel
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.
Work Environment:
  • The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Primarily works in an office setting 
    • Is occasionally exposed to moving mechanical parts, as it is sometimes required to interact with employees on the production floor in order to address customer specifications, inquiries, or issues 
    • Noise level is usually moderate 
 
Physical Demands:
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Regularly required to sit, talk, and hear
    • Occasionally required to stand, walk, and use hands to handle or feel
    • Occasionally required to lift or move up to 25 pounds
 

 

Why work with us? Take a look at all we have to offer!

  • Paid Time Off and Paid Holidays
  • Comprehensive and Competitive Medical, Dental and Vision coverage
  • Company Paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
  • We believe in rewarding our employees with performance-based salary increases

Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f

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