Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

Quality Assurance Technician

 We are currently recruiting a Quality Assurance Technician to join our team! Quality technicians are the internal voice of the customer. They are self-motivated, relentless, results-driven, improvement engines. They find, accumulate, and analyze data and evidence, transforming these into actionable information, and act on that information to drive quality improvement.

• Drives consistent achievement of high quality and service expectations, proactively preventing non-conformances
• Leads cross-functional teams to investigate, root cause, correct, and prevent quality issues
• Ensures compliance to specifications, standards, and regulations. Performs inspections, quality tests, and audits. Drives correction of issues.
• Prepares and implements quality assurance policies and procedures. Creates procedures and training materials. Trains personnel.
• Documents quality assurance activities and creates audit reports.
• Conducts non-conformance investigations and continuous improvement initiatives.
• Leads meetings and training sessions to support quality control activities and employee development.

• Values – extreme ownership; own quality 100%, no excuses--offer none, accept none, poka yoke, relentlessly
• Reasoning and Problem Solving - gathers and analyzes data, evidence and information, applies logic and reason, identifies and resolves problems in a timely manner; develops alternative solutions, works well in group problem solving situations, remains calm and applies reason even when dealing with emotional topics.
• Customer Service – calmly and logically manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
• Adaptability - Adapts to changes, manages competing demands, prioritizes, changes approach or methodology to best fit the situation, able to deal with frequent changes, delays, and surprises
• Interpersonal - Focuses on resolving issues and conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; supports everyone's efforts to succeed.
• Professionalism – defuses contentious situations, approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility; follows through on commitments.
• Planning/Organizing - prioritizes and plans work activities, uses time efficiently, sets goals and objectives, delivers results

Although no positions answer directly to the Quality Technician, it is incumbent upon this position to cultivate and ensure effective relationships and communications with all departments within Resource Label Group to ensure the highest level of technical service is achieved.

The Ideal Candidate Will Have: 

• Excellent data collection and analysis skills
• Strong attention to detail, accuracy, and thoroughness
• Ways to improve and promote quality
• The ability to changes approaches, or methodologies, to best fit the situation
• The ability to deal with frequent changes, delays, and surprises
• The ability to explain reasoning for decisions
• Knowledge and understanding of the impact of their decisions on employee satisfaction, customer satisfaction, and profitability

Why work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves on investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
• We believe in rewarding our employees with performance-based salary increases

Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f