Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

We are currently recruiting for a Quality Coordinator to join our team! We are seeking a motivated and detail-oriented Quality Coordinator to join our team. In this role, you will play a key role in supporting both customers and internal teams to resolve product quality issues, manage complaint resolution, and drive continuous quality improvement. Reporting to the Technical Quality Manager, you will analyze quality performance data, coordinate with various departments to implement corrective actions, and ensure our quality standards meet or exceed customer expectations.

Wage Range is $29.00 - $35.00 D.O.E.

• Provide customer and sales support regarding product quality issues, ensuring timely and effective complaint resolution.
• Maintain and communicate quality metrics on a daily, weekly, and monthly basis to key stakeholders, promoting transparency and accountability.
• Analyze quality performance data and metrics every month to identify trends, generate insights, and support data-driven decision-making.
• Document and manage records of non-conformances, coordinating the return of materials when necessary.
• Investigate product defects and non-conformances through root cause analysis, collaborating with other departments to implement corrective and preventive actions.
• Monitor and resolve customer feedback and complaints promptly, ensuring customer satisfaction.
• Serve as a quality resource for production staff, offering guidance on quality-related issues and troubleshooting problems as they arise.
• Lead or participate in cross-functional teams to address recurring quality issues, driving improvements across departments.
• Assist in developing, implementing, and maintaining the Quality Management System (QMS) to uphold industry and regulatory standards.
• Develop and implement quality assurance policies and procedures to enhance consistency in product quality.
• Train production staff on quality control processes and standards, fostering a culture of continuous quality improvement.

The Ideal Candidate Will:

• Be passionate about customer service as it applies to both internal employees and clients!
• Have a "can do" attitude, meet challenges with a positive demeanor and takes initiative.
• Perform work with a high attention to details and maintain a strong level of organization.
• Have outstanding communication skills, being able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• A high school diploma or GED with a minimum of 3 years of experience in Quality Assurance, Quality Control, or a related field is required. Alternatively, a degree in quality management, engineering, or a related discipline may substitute for some or all of this experience, depending on the degree level and relevance to the role.
• Holding a Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or a Lean Six Sigma certification is preferred.
• Proven ability to promote and foster a culture of Continuous Improvement.
• Strong interpersonal skills with the ability to communicate courteously and professionally across all levels.
• Highly organized with a commitment to maintaining a clean and orderly work environment.
• Flexible and cooperative in adapting to a changing workload and shifting priorities.
• Excellent written and verbal communication abilities, with clarity and attention to detail.
• Skilled in applying problem-solving and continuous improvement methodologies to enhance processes.
• Familiarity with interpreting purchase orders, government contracts, and blueprints.
• Strong proficiency in Microsoft Office Suite, particularly Word and Excel.
• Ability to manage workload effectively and meet deadlines in a fast-paced, detail-oriented environment.
• Competent in creating and interpreting charts, graphs, Excel worksheets, and Pivot tables, with experience in extracting data from ERP systems.
• Comfortable and effective in communicating with upper management and customers.
• Strong organizational, time management, problem-solving, and analytical abilities.
• Flexible, self-motivated, and willing to take on new responsibilities and expand skills.
• Willingness to grow into a quality supervisor or manager role.

Why work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
• We believe in rewarding our employees with performance-based salary increases

Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f