Senior UX Designer & Researcher

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story.  Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry.  We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently, which allows our employees to see, experience, and take ownership of our shared success together.

As a Senior UX Designer and Researcher at StickerGiant, you will play a pivotal role in shaping how our products work and are perceived by both internal and external customers. Taking a holistic approach to product design, you will consider every aspect of the user journey, ensuring effective, intuitive solutions that drive business success. You’ll lead discovery efforts to deeply understand customer problems, craft meaningful solutions, and seamlessly integrate product changes that users can navigate without retraining.

You will be responsible for the end-to-end design process, from user research to high-fidelity design and prototyping. Your work will focus on creating cohesive, user-friendly experiences that elevate StickerGiant's product offerings and drive continuous business growth.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Holistic Product Design:
  • Own the end-to-end design of StickerGiant’s digital products, ensuring they are functional, intuitive, and aligned with business goals
  • Apply a comprehensive approach that includes service design, interaction design, and visual design to deliver cohesive and seamless user experiences
  • Collaborate with Product Managers, Engineers, and Marketing teams to ensure alignment and consistency across all customer touchpoints
• Discovery and Problem-Solving:
  • Lead discovery efforts to deeply understand user needs through user interviews, surveys, and stakeholder meetings
  • Translate insights into actionable solutions that address customer pain points and improve the overall product experience
  • Develop prototypes to test, evaluate, and refine ideas, ensuring they meet both business objectives and user needs
• User Research:
  • Conduct and lead qualitative and quantitative user research (usability testing, user interviews, etc.) to gain insights into user behavior and preferences
  • Synthesize research findings into user personas, journey maps, and UX reports that inform product and design decisions
  • Utilize tools such as Hotjar, Crazy Egg, or FullStory for behavior analysis and insights
• Data-Driven Design:
  • Leverage UX metrics and analytics (e.g., Google Analytics, Mixpanel) to drive design decisions, optimize for conversion rates, and measure the impact of design changes
  • Work with the team to build a data-driven culture around product development, using insights to inform and prioritize design changes
• Prototyping and Iteration:
  • Develop interactive prototypes and wireframes using tools such as Figma, Sketch, or Adobe XD to simulate end-to-end user experiences
  • Lead iterative design cycles to continually refine and optimize solutions through testing and feedback
• Collaboration and Stakeholder Management:
  • Collaborate closely with cross-functional teams and communicate design rationale clearly to stakeholders at various levels
  • Facilitate design thinking workshops to align product design goals with broader business outcomes

KNOWLEDGE, SKILLS, AND ABILITY

• 5+ years of experience in UX design and research, with a proven track record in eCommerce or consumer-facing digital products
• Expertise in interaction design, visual design, and service design, with the ability to seamlessly integrate these into cohesive product experiences
• Experience in developing design systems for consistency across platforms
• Proficiency in prototyping tools such as Figma, Sketch, or Adobe XD, and UX research tools like Hotjar or Crazy Egg
• Knowledge of accessibility standards (WCAG) and best practices for creating inclusive designs
• Strong understanding of mobile-first and responsive design principles
• Experience working in Agile/Scrum environments and collaborating with engineers and product managers
• Demonstrated ability to lead product discovery efforts and translate research insights into actionable design solutions.

PREFERRED SKILLS AND BEHAVIORAL COMPETENCIES

• Experience with eCommerce platforms (e.g., Shopify, WooCommerce) and conversion rate optimization (CRO)
• Knowledge of A/B testing platforms, web analytics tools, and user behavior analysis
• Familiarity with UX writing and microcopy principles to improve user communication

BEHAVIORAL COMPETENCIES

• Strong collaboration skills with multidisciplinary teams, including engineers, product managers, and marketing teams
• Commitment to continuous learning and staying up to date with UX trends, tools, and industry best practices
• Customer-centric mindset, with the ability to solve real customer problems through design
• Empathy for engineering teams and a collaborative approach to working across departments

POSITION SCHEDULE DETAILS:

• Full-time, exempt role
• Hybrid work environment
• Generally, Monday - Friday (40 hours/week) 8am - 4pm MST
  • Flexibility to work outside of normal business hours based on business needs
• Compensation Range: $100K - $115K

BENEFITS & PERKS

• Flexible PTO
• Excellent Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage.
• High-deductible health plan enrollees will receive an annual company contribution towards your HSA
• Life insurance and short-term disability insurance covered at 100%
• Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance
• Employee Assistance Program
• Paid Leave: Paid parental leave for employees who qualify for FMLA
• 401(k): StickerGiant contributes 5% as follows: a guaranteed 3% contribution + additional match up to 2% of your contribution
• Professional Development: We provide opportunities for attending conferences, obtaining and/or renewing certifications, and participating in workshops and will tailor-make your career development plan with you

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the People+Culture team.